If you should return the product(s) for any reason other than a warranty matter, we reserve the right to carry out a full inspection of the items before accepting the return. After receipt of the product(s), condition must be approved by a Company representative, and is subject to a 25% restocking fee. We will not accept the return of a used or custom made product or graphic. Product(s) should be returned in the manner in which it was received. Once payment is received, cancelled orders are also subject to a 25% charge back fee. Custom printed orders cannot be returned. We will not accept the return of a used or custom made product or graphic, nor will refunds be given. If there is an error in the product based on the customer’s approval of incorrect artwork, the cost of reprinting the product is the sole responsibility of the customer. It is extremely important for customers to look over the artwork carefully before approving to go to press.
Delivery dates are required to begin process of a custom order. This date reflects the last possible delivery date for your product before your event. Once a date for delivery of finished product is agreed to by both the customer and the Company, we will meet or beat the delivery date you specify. We will obtain your prior approval of any necessary expedited shipping costs. Regardless of whether you create the artwork, or we do it for you, all orders will receive an email art proof. Once the artwork is approved by the customer, production can begin. If a hard proof is required, it can be obtained at additional cost.
Change Orders & Order Cancellations
To cancel and/or change quantities of an order, call Customer Service to discuss the cancellation. A written cancellation request must also be made via fax or email before we are able to process the cancelled order. Cancellation of a custom order may be subject to additional charges. It will be the responsibility of the customer to provide payment for any graphic set-up and/or artwork charges that have incurred prior to final cancellation of the order prior to its completion. In the event that your order has been fully processed and completed, cancellation will not be possible. The cancellation of a production order for which NationalTradeShowDisplays.com has already produced or ordered raw materials may result in NationalTradeShowDisplays.com fully charging for materials and labor or imposing a minimum cancellation fee of up to 50% of the purchase price.
If you need help figuring out your applicable fees associated with a change order or order cancellation, please contact a National Trade Show Displays representative.
If there are parts missing or damaged from your order, please contact Customer Service immediately. It is important to check your package for delivery condition and parts when your package arrives. Claims must be submitted to our Customer Service Department within three business days of receipt of the product. Any parts missing/damaged due to an error on our part will be corrected immediately. When To submit a shipping damage claim, digital photos may be required to document the damage prior to shipping product back. Parts missing/damaged due to carrier issues will be corrected if the customer reports the damage within three business days, if not, the right for replacement will be forfeited. All packages are insured, however, carrier liability for damages is limited to the day of delivery. Carriers also reserve the right to inspect package damage prior to settling a claim. All returns must be made within two weeks of delivery, once a Company representative authorizes the return. We will do whatever it takes to replace missing/damaged parts.
The materials and services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the materials or services at this site may violate such laws. Except as expressly provided herein, National Trade Show Displays and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the materials and services.
Except as specifically permitted herein, no portion of the information or documents on this site may be reproduced in any form or by any means without the prior written permission of National Trade Show Displays
You agree to indemnify, defend, and hold harmless www.nationaltradeshowdisplays.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Links to Third Party Sites
Some of the links made available to you through our pages will allow you to leave our web site. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of National Trade Show Displays Therefore, we cannot and do not make any representation to you about these sites or the materials available there, and the fact that we have made these links available to you is not an endorsement or recommendation to you by National Trade Show Displays of any of these sites or any material found there. National Trade Show Displays is providing these links only as a convenience to you.
All trademarks, service marks and trade names of www.nationaltradeshowdisplays.com used in the site are trademarks or registered trademarks of www.nationaltradeshowdisplays.com
National Trade Show Displays will not be held liable for any delays in the shipping of products. The lead times indicated on this website are only estimates. These estimates should not be misconstrued as actual amounts of time for production. National Trade Show Displays will also not be held liable for any third party carrier delaying in the delivery of products. All claims must be processed directly with the third party carrier. National Trade Show Displays will honor its return policy for products that are not received in a customer’s expected time frame.